That’s what I felt like I was saying over the past week, falling to my knees, clasping my hands together in supplication, and begging Sony Online Entertainment to please, please let me stuff their pockets full of cash.
And in a move that surprised me greatly, SOE said, “No!”
Let me back up. So I’ve been poking around in EverQuest 2, nothing super-serious but enough that it’s caught my attention and I’m enjoying the company of the guild there. I rolled a Warden the other week and she’s gotten up to level 11 and is figuring out things all over the place. Also, I can become a tree. This is important to my ego.
What I did not know is that I created a character during a promotional time in which SOE upgraded all of the free players on the Expanded servers to “gold” status, meaning that previously locked classes were open for business. And, of course, I happened to make one of these classes. So I’m playing without a care in the world, la de da, and then one day BOOM. The promotional period is over and my character is thrown into SOE’s jail.
Now, this bothers me because (a) I was actually liking the class and even at level 11 I had not intention of rerolling, and (b) SOE didn’t really go out of its way to tell me that I was rolling a premium class. It’s a small failing, but it did fail me, and I’m wondering who else stumbled into the game during this time, did the same thing I did, and then had the door shut in their face.
But no worries, I’m flush with the Washingtons, and I am okay with paying a few bucks to play a class I’m enjoying. So I go to the website and figure out where I need to go to buy Station Cash so that I can buy other things. Found it, no problem. Then I try to log in, and the system tells me to reset my password, presumably so the hackers have something new to steal. I do so, and then get an error message saying I already reset it. This happens again and again, the consequence of which is that I can’t log in.
Please, SOE, can’t I give you money?
Okay, I’ll roll with it — I’ll simply pay for it inside the game. I go to the in-game store and click on the “add payment information” button. This proceeds better until I finish entering my credit card information and then the game gives me a popup that says “Enter your security number.” Mind you, there’s no field or anything to enter it in, just a notice that’s maddeningly vague. What security number? Who are you? WHY WON’T YOU LET ME GIVE YOU MONEYYYYY?
So now I’m on a vendetta to jam a wad of cash down the throats of SOE execs, so (and I’m almost ashamed to admit this) I use an eBay gift card I got for my birthday to buy a Station Cash card, waited for it to be shipped to my home, and then entered the code into the game so that I could finally, finally unlock my toon.
I don’t know who’s sadder in this story, me or the company. I think this could be turned into a Shakespearean play of sorts.