GOA has introduced the new “Wildcard” system, which may or may not only apply to European players. But it is certainly a fascinating feature to include in a MMO — a “do over” button that you can only use a set amount of times a year, possibly as a way to lighten the load for CSRs who often have to deal with these types of petitions.
It’s interesting to read the list of ways these wildcards can be applied — you can reverse a server transfer decision, but not un-delete a deleted character? Hm. And I don’t know if anyone would waste one of their three yearly wildcards on changing a need roll to a greed roll, but that’s just me.