When your forum is home to a 1,266-post topic discussing all the ways your players are upset with the implementation of your cash shop, should you:
- Use that thread and other created threads to generate enough of a picture of what went wrong and how you need to fix things, or
- Start a completely new “official” thread that you’re planning to leave up there for weeks to gather information that’s somehow lacking at this point?
I mean, yeah, I don’t know how to run a MMO and I’ll grant that it’s a pretty complicated and tricky process, but how hard is it to hear thousands of voices screaming “YOUR PRICES ARE TOO HIGH!” and tweak them back down, perhaps to an equal level of what you’re charging people in your own country for the same services? You just make a big number into a smaller number.
Allods is reaping some of the absolute worst PR I’ve seen thrown at a company at launch, and they cannot afford to just sit on their hands gathering more intel before doing something at this point.