So poor Mythic — and poor poor Mythic customers — have not had a good month, to be sure. But, as Harvey Dent once taught me, the night is darkest just before the dawn (unless you live in a Batcave, then it’s sort of always dark), and it looks as though Mythic is doing a good job pulling out of the tailspin of that billing nightmare.
As I said previously, it’s important for them not only to communicate about the issue, but to compensate for failed service and to restore trust. In a special letter that’s gone out today, Jeff Hickman attempts to do all three. He takes full responsibility for the situation, says that all fees will be covered by EA if the banks don’t do it, discusses how they’re working to make sure it’ll never happen again, and gives out a bunch of nice toys for current players (including dyes, pets and mounts). I’m actually a bit impressed with this response, to be honest. Here’s hoping that the response to the situation is seen as stronger than the weakness that caused it in the first place.