I don’t know whether to feel sorry for Sony or angry at the company or captivated in a detached-spectator-watching-a-race-car-wreck way. All three, I suppose.
What we do know is that this is bad in so many ways it’s hard to get a mental handle on it. I’ve heard it described as probably one of the biggest tech stories of the year, and I don’t doubt it. Wikipedia had it on the front page, the Wall Street Journal and BBC are reporting on it, it’s just crazy huge. And now we’ve learned that SOE players aren’t immune to the theft of private info.
Personally, I’m not a Sony guy at all. I really haven’t been since back in my PS2 days, and except for the rare foray into an SOE title for a trial run, I’ve not been a part of their MMO world. Still, this news is disturbing on a few levels, mostly because it shows that our information is always vulnerable even in the hands of huge corporations.
I don’t blame Sony for the attack, per se, although the question of their security measures is up in the air. I do blame them for some of the absolute worst PR I’ve seen in a long time, although from what others have told me, this is kind of standard operating procedure lately. It’s inexcusable for the company to have dragged its heels for so long after knowing of the attack and just not getting word to the customers as quickly as possible. Then, yesterday SOE brings down its services with only a brief memo citing a discovered issue, leaving players in the dark for well over 12 hours before saying anything else.
I’m sure Sony’s working like crazy to get everything back up and running, because it’s costing them money and customers the longer it’s down. They’ve even stated that SOE customers will be compensated for the inconvenience in several ways, including additional game time, so maybe that takes the sting off.
So while I’m sure the company can recover physically and in regards to security, the big question is if Sony can recover consumer trust. Again, my beef with them is more in regards to the atrocious lack of communication than the attack itself (let’s not forget that the hacker is the main villain here). Any company that leaves me in the dark about an issue that doesn’t just concern my play time but my private information is a company I will certainly think twice about ever trusting again.
What do you think? Does Sony have a good chance to get over this or is the company irrevocably tainted? Are we blowing this situation out of proportion or perhaps not getting riled up enough?