Quote of the Day

“I think the general lack of patience in the player base has been the doom of MMOs in general, but at the same time, a dev team needs to build the level of trust that means players will roll with a bad patch in the knowledge that it gets fixed.”

~ Spinks


7 thoughts on “Quote of the Day

  1. rowan January 19, 2012 / 11:40 am

    I don’t think SWTOR has been around long enough for BioWare to have developed a reputation either way. They certainly have made an effort to get another patch out today to fix the Ilum issue.

  2. ScytheNoire January 19, 2012 / 10:55 pm

    This is an excellent quote and exactly right. When there is a lot of communication between the developer, their customer service, and their customers, a level of trust is built up.

    But BioWare & EA have failed to do this in a huge way. The customer service has been awful, there is a severe lack of communication to address a lot of the problems, customers are feeling ignored, and it is just making bad situations worse.

    BioWare has done so much wrong with this launch. Any one who thinks things are being done right are either fanboys or ignorant.

  3. previouslotrofan January 20, 2012 / 4:02 am

    speaking of trust, saying things like never allowing armour with stats in the store. Then blindsiding the entire fanbase is a good way to ruin an mmo as well….turbine!

  4. Ayane January 20, 2012 / 4:34 am

    @ScytheNoire Maybe it makes me a fan and/or ignorant, but it seems to me that BioWare is doing all that it can. It’s constantly responding to fan concerns both in the forums, on twitter, in the game (they’re constantly replying to the bug reports that I send in for example) and elsewhere (I’m sure) and they’ve, so far, been quite quick with the most serious issues (just see how quickly they got a patch out for the Ilum issue).

    But people have to realize that this is a massive, massive beast with lots of moving part. One simply cannot expect instant fixes to every single issue. There are hundreds of thousands, if not millions, of people playing this game. One cannot expect them to reply to every single person with a complaints even if they seem to be making a pretty good effort of it. It seems to me that if people feel ignored then that is because they lack the patience to wait for a response or expect special treatment over everyone else.

    Maybe I’ve been lucky or maybe I’m not seeing the places where it’s really going wrong, but from my perspective they’ve been doing as well, if not better, than can be expected.

  5. rowan January 20, 2012 / 9:50 am

    Seems like the SWTOR player-base is divided those that are having almost no problem with the game and those that are ragequitting over the fact it’s completely broken.

  6. Asmiroth January 20, 2012 / 12:58 pm

    I think it’s the split between people who are level 50 and those that are enjoying the road from 1-49. That road is a ton of fun and as close to KOTOR as we’ll ever see, so the nostalgia kicks in a bit. That’s the portion where SWTOR really differentiates itself from the other MMOs and really shines.

    Level 50 though, that’s where they play the typical MMO game. Sadly, they do not have the experience in-house (the only reason I can think of) to manage player expectations. 1.1 was supposed to address a lot of high level player concerns and it did the opposite. There are core issues at hand here that BW needs to address to keep people around. There’s little/nothing for social/achievement/explorer people to do for example.

    It sort of makes me wonder if they had built KOTOR3, then got bought by EA who said “make it an mmo” and they just put extra stuff on top. If SWTOR was a single-player game that ended at level 49 I think the majority of people would have been very happy with the result.

  7. rowan January 20, 2012 / 4:09 pm

    @Asmiroth I agree that the majority of people who would have played SWTOR as a SPRPG would have enjoyed it. I also think the majority of people are enjoying it as it is, even those who level 50s. The people who are ragequitting do not represent the majority of players. That’s not to say that a lot of people will eventually quit subscribing. But how long do they have to continue before the game is considered a success? It’s all over the gaming news that Rift made a $100 million for Trion last years and they have secure almost the same amount in investment capital as well. Rift isn’t nearly as big as SWTOR or WoW. But it is still a success.

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